Welcome To Furtherance Services


We offer qualitative and low cost outsourcing solutions

How can we help you?

Furtherance Services has long standing experience and expertise in managing entire customer service portfolio and offers quality solutions for voice, web chat and email response

Voice Customer Services

Furtherance services helps organizations do their business with ease. We offer Voice(Inbound/Outbound) call center services to organizations to improve their customer interactions

Web services

Our live chat support agents are well trained and add value through personalized response by quick resolving queries.

Back office

Back Office productivity is vital to good customer engagement. The level of customer engagement is very directly linked to the level of agent engagement in an "Engagement Cycle" that starts with customer concern.

Our Values

Our value system represents our character and guides the perspective of our organization. Our values define our action, culture and beliefs.


Our well-defined values and beliefs, guides our behaviors, systems, and practices required to achieve the business goals. Our culture helps in attracting and retaining talented people. We strive to create an environment and concrete foundation for implementing and realizing full potential of our team.


Trust is the core enabler of high-performance in our organization. Level of trust in our organization; act as an accelerator for our strategy and performance. We believe that, the level of trust in our organization support the changes we wish to implement.


We believe in honesty and is open about actions we take. This enables people to have conversations, ask questions and get replies in open and honest ways. There by, promoting mutual understanding among stake holders. This also helps in removing any barriers that hinder people from accessing information they need to do better jobs.


We recognize workers talents and contributions regardless of their diverse cultural or physical characteristics. Mutual respect in our workplace is based, on respect for colleague’s abilities and skills. It acknowledges talent, not race, color, gender or culture.


We prosper on capturing and capitalizing on the opportunities created by new technologies, new merchandise and new means of doing business. We recurrently seek ways to ideate, innovate and push through new ideas from concept and implement in order to remain competitive.


We are committed to set of ethical values and act to realize them. Our employees have strict adherence to courtesy, honesty and responsibility, when dealing with all stake holders in our business environment.


Furtherance services is all about developing leaders out of generation “Y” youngsters, born in smartphone and tech world. In Asian discourse there’s a lot of hierarchy and colonialism. Furtherance services stands for a complete flat organizational structure. All the managers on board, started off their journey as a Customer Service Rep. We believe in creating leaders out of frontline. My role in the organization is to provide impetus and direction to the passion and energy that individuals possess. What people become is byproduct of their own free will, lent air to soar high. People need some sublime purpose to BE and it’s the responsibility of the leader to refine that purpose. Workers can’t ever go wrong; it’s the leaders that fail. We ensure that our employees are employable at all times. Staff development initiatives are ingrained in all process activities. Employees are continuously trained and empowered on newer challenging roles and mentored into true leaders delivering SUCCESS and WOW.
Hema Makhijani

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